Privacy Policy

The protection of your privacy is very important to us. Below we inform you in detail about the handling of your data and your rights as an affected person. This Privacy Policy applies to the collection and use of your personal information collected when you contact us online or offline.

    Subsequent companies are responsible for data processing:

    MS-Control GmbH, Birkenweg 5, A-5400 Hallein, Austria
    MS-C Germany UG, Fürther Str. 38, 90429 Nürnberg, Germany
    MS-C Italy S.R.L. Via Aquileia 6, 30027 San Dona di Piave, Italy

    Phone: +49 911 148709 100

    Personal data are data that can be assigned to a specific person, including: name, address, telephone number, e-mail address, credit data, date of birth, gender, marital status, bank details, credit card information, VAT ID, information about the nature and content of our contractual relationship, correspondence data (Phone calls, correspondence etc), user ID, customer number, pictures. 

    We collect personal information when you enter it on our website (eg when placing an order, contacting us, creating a customer account, making reservations, using personalized services, participating in sweepstakes and promotional campaigns) or otherwise using our information, for example Business relationship, book services or otherwise contact us. We may also collect certain personal information, such as contact and credit information from other sources, e.g. Credit bureaus, debtor directories and public sources (e.g., business register, land register).

    We use your personal information in order to make the best possible use of our website, to process your inquiries, to process contracts, to enable you to participate in surveys, promotional campaigns and sweepstakes, and to manage these activities, to conduct market and opinion research, to contact you for customer service purposes, to promote our products and services, to improve our products and services, and to test the effectiveness of our campaigns. In addition, the processing of your data may also be required for any legal obligation we may have (such as under tax law).

    You are free to refuse to provide your data. In this case, you will not be able to use our services, which require the processing of personal data.

  3. Legal basis and right of withdrawal
    The legal basis for the processing of your personal data is on the one hand fulfillment of contract or implementation of pre-contractual measures in accordance with Article 6 paragraph 1 letter b DS-GVO, legitimate interests in accordance with Article 6 paragraph 1 letter f DS-GVO (eg web analysis, call monitoring, postal advertising, credit check ), the fulfillment of our legal obligations pursuant to Article 6 (1) (c) DS-GVO and, on the other hand, their consent pursuant to Article 6 (1) (a) of the GDPR (eg customer account, newsletter, cookies).

    Your consent can be revoked at any time with effect for the future by letter or e-mail to the contact options listed above.

    At every access to a MS-Control website, usage data are transmitted through the respective Internet browser and stored in log files, the so-called server log files. The records stored in this case contain the following data: date and time of the retrieval, name of the accessed page, IP address, referrer URL (the previously visited page), the amount of data transferred, and browser type / version. We are evaluating these log file records to further enhance and make our offerings more user-friendly, to find and fix bugs faster, and to control server capacity. At the same time we use the log file records for system security reasons to defend against attacks, e.g. in the context of so-called distributed-denial-of-service attacks, which aim to block access to our pages by overloading requests. We save log files for 1 month.

  5. Sending information and advertising

    - If you subscribe to our newsletter, we will use the information required or separately provided by you to send you regular e-mail newsletters. The deregistration from the newsletter is possible at any time and can be done either by a message to the contact option described above or via a dedicated link in the newsletter.

    Postal Advertising - In addition, we reserve the right, due to our legitimate interest in direct mail, your first and last name, the postal address - and as far as we have received additional information in the context of the contract from you - store and use for their own advertising purposes, but only for topics in connection with own products and services, eg. For example, to send offers and information as part of our customer magazine.

    Call Monitoring - To improve the quality of our customer service, we have a legitimate interest in logging inbound and outbound phone calls. The call log lists incoming and outgoing calls by time and date. If the phone number is stored in the master data, the contact name also appears. The records are kept for as long as necessary and then deleted.

    Usage of Cookies - In order to make the visit of our website attractive and to enable the use of certain functions, we use so-called cookies on various pages. These are small text files that are stored on your device. Some of the cookies we use are deleted after the end of the browser session, ie after closing your browser (so-called session cookies). Other cookies remain on your device and allow us to recognize your browser on your next visit (persistent cookies).

    - We use session cookies to keep the current session active.
    - We use cookies for data analysis. With this we can recognize, such as our
       Forms are accepted, how many visitors use our pages or which the most visited
       websites are.
    - We use third-party cookies to improve your experience with our content and

    In your browser menu you will find setting options for the use of cookies. Typically, a browser has the following setting options:
    - See Cookies 
    - Allow Cookies
    - Deactivate all or some Cookies
    - Deactivate all Cookies at browser end
    - Block Cookies, Set messages when a Cookie shall be set and
    - Opposite the Tracking Webanalyse

    For the following browsers, you will find the instructions for disabling cookies on the manufacturer pages:
    - Firefox
    - Internet Explorer
    - Chrome (Windows) / Chrome (Mac) / Chrome für iOS / Chrome für Android
    - Safari
    - Safari (iOS)  

    By using our website without appropriate browser settings, you agree to the use of cookies and the data obtained therewith. If you block our cookies in your browser, you can not use some sections of our website. The non-acceptance of cookies may limit the functionality of our website.

  6. Web-Analysis
    The following websites use Google Analytics, a web analytics service provided by Google Inc.,,,,

    Google Analytics uses so-called "cookies", text files that are stored on your computer and that allow an analysis of the use of the website by you. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. However, if IP anonymisation is activated on this website, your IP address will be shortened by Google beforehand within member states of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there. IP anonymization is active on this website.

    On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage to the website operator. The IP address provided by Google Analytics as part of Google Analytics will not be merged with other Google data. You can prevent the storage of cookies by a corresponding setting of your browser software; however, we point out that in this case you may not be able to use all functions of this website in full.

    In addition, you may prevent the collection by Google of the data generated by the cookie and related to your use of the website (including your IP address) as well as the processing of this data by Google by downloading the browser plug-in available under the following link and install: As an alternative to the browser add-on, especially for browsers on mobile devices, you can prevent the collection by Google Analytics by clicking on this link. An opt-out cookie will be set which prevents the future collection of your data when visiting this website. The opt-out cookie is only valid in this browser and only for our website and is stored on your device. If you delete the cookies in this browser, you must set the opt-out cookie again.

    The relationship with web analytics provider Google is based on the EU-US Privacy Shield. Data processing takes place on the basis of Art. 6 para. 1 lit. f (legitimate interest) of the GDPR. Our concern is the improvement of our offer and our website. The user data is kept for a period of 38 months.

  7. Google Adwords Remarketing
    Our website uses the features of Google AdWords Remarketing to advertise this site on Google's search results, as well as third party websites. Provider is the Google LLC., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA ("Google"). For this purpose, Google sets a cookie in the browser of your device, which automatically enables interest-based advertising using a pseudonymous cookie ID and based on the pages you visit. The processing is based on our legitimate interest in optimally marketing our website in accordance with Art. 6 para. 1 lit. f DSGVO.

    Any further processing will only take place if you have agreed with Google that your Internet and App Browsing history will be linked to your Google Account by Google and information from your Google Account will be used to personalize your ads on the web consider. In this case, when you log in to Google during the page visit of our website, Google uses your data with Google Analytics data to create and define audience lists for cross-device remarketing. To do this, Google will temporarily associate your personal information with Google Analytics data to create audiences. You can permanently disable the setting of cookie cookies by downloading and installing the browser plug-in available at the following link: []

    Alternatively, you can visit the Digital Advertising Alliance at to find out about setting cookies and how to make settings. Finally, you can set your browser so that you are informed about the setting of cookies and individually decide on their acceptance or exclude the acceptance of cookies for specific cases or in general. Failure to accept cookies may limit the functionality of our website.

    US-based Google LLC is certified under the US Privacy Shield, which ensures compliance with the level of data protection in the EU.

    For more information and privacy policy regarding advertising and Google, please visit:

  8. Disclosure of data
    A transfer of your data takes place only to the extent necessary for the fulfillment of the mentioned services (eg to the shipping company responsible for the delivery, to the bank responsible for the payment processing or payment service provider, to advertising agencies for the distribution of the newsletter, to sponsors of sweepstakes, to experience -, hotel partners and ticket information, to credit reporting agencies (KSV, CRIF) to verify your credit rating).

    Within MS-Control, those jobs or employees receive their data, which they need to fulfill the described purposes. The transfer is reduced to the smallest possible amount of data. A transfer to other third parties only takes place, as far as we are legally obliged to do so.

  9. Order processors
    In order to properly perform our services, we hire service providers for services such as web hosting, web analytics, provision of IT services and software, payment processing, newsletters, and order fulfillment. In the course of their activities, these processors gain access to your personal data as long as they need the data to fulfill their respective service (for example, address for delivery of goods, e-mail for newsletter delivery). We have concluded these order processing contracts in accordance with Art. 28 DS-GVO, in which they commit themselves to complying with the applicable data protection regulations. Processors established outside the European Union, we only use when there is for any third country an adequacy decision by the European Commission, we refer to the standard contractual clauses of the European Commission or appropriate safeguards (eg EU-US Privacy Shield) are present.

  10. Storage Time
    We only store your data for as long as this is necessary to fulfill the purpose or if you object to its use for specific purposes. Data for customer service and marketing are automatically deleted if there was no customer contact for more than 3 years.

    The deletion of a customer account is possible at any time and can be done either by a message to the contact option described above or a designated function in the customer account.

    In the case of a contractual relationship, we retain your data after complete fulfillment of the contract until expiry of the warranty, warranty, statute of limitations and statutory retention periods or as long as the data is required in any litigation as proof.

    For technical reasons, instead of a deletion, the data may be anonymised. In this case, any personal reference is irretrievably removed, so that the data protection deletion obligations no longer apply.

  11. Automatic decision making
    Currently, no fully automated decisions according to Art. 22 GDPR are made, which have a legal effect on you or significantly affect you in a similar way.

  12. Data Security
    MS-Control uses technical and organizational security measures to protect the stored personal data against accidental or intentional manipulation, loss or destruction and against access by unauthorized persons. Our security measures are continually being improved in line with technical progress.

  13. Your Rights

    Right to information
    You can request information about whether and which data we process to what extent.

    Right to rectification
    If your data is incomplete or incorrect, you can request a correction and / or completion at any time.

    Right to delete
    You may contact us with a deletion request if we improperly process it, if the processing disproportionately interferes with your legitimate interests, if the data for the purposes for which it was collected are no longer necessary, if you have revoked your consent and the processing of the data can not be based on any other legal basis or that deletion is necessary to fulfill a legal obligation. Please note that there may be reasons for an immediate cancellation, e.g. statutory storage requirements.

    Right to restriction of processing
    You may request a restriction on the processing of your data if
    - You deny the accuracy of your data for a period that allows us to verify the accuracy
    - the processing is illegal and you reject the deletion of your data and instead want a
    - We no longer need the data for processing purposes, but you need it for the purposes
       of asserting, exercising or defending legal claims, or
    - You have lodged an objection to the data processing

    Right to data portability
    You may request that you receive the data you provide us in a structured, common and machine-readable format, provided that the processing is done on the basis of your consent or a contract, and the processing is done by automated means.

    Right to objection
    You have the right to object at any time to the processing of personal data concerning you, which is necessary for the protection of our legitimate interests or that of a third party, for reasons arising from your particular situation. Your data will no longer be processed unless we can demonstrate compelling legitimate grounds for processing that outweigh your interests, rights and freedoms, or processing for the purposes of asserting, exercising and defending legal claims. You can object to the sending of advertisements at any time without stating reasons.

    Asserting the rights
    To assert your rights, please contact: or the contact options described above. To protect your rights and privacy, we may request additional information to verify your identity (such as official photo ID). Appropriate inquiries will be answered free of charge and as soon as possible, observing the legal deadline.

    Right of appeal
    If you believe that the processing of your data violates data protection law, you also have the right to lodge a complaint with the regulatory authority. In Austria the data protection authority is responsible.

  14. Changes of our privacy policy
    We reserve the right to change this Privacy Policy from time to time to ensure that it complies with current legal requirements or to implement changes to our services in the Privacy Policy, such as: For example, when introducing new services.

Birkenweg  5               
Hallein, 5400


E-Mail:      Link
Tel (VoIP): +49 911 148709-100
Fax:           +49 911 148709-109



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